Terms of Service

Last updated: 2 July 2026

1. Who we are and what these terms cover

These terms of service ("Terms") are an agreement between you and RLM Consultancy ("we", "us", "our"). They govern your use of our website, our online management tools and platform (the "Services"), and any consulting engagements unless a separate written agreement applies. By creating an account or using the Services, you accept these Terms.

2. Your account

• You must provide accurate, current information when you register and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• Notify us immediately at hello@rlmconsultancy.com if you suspect unauthorised access to your account.
• You must be authorised to act on behalf of the business you register.

3. Acceptable use

You agree to use the Services only for legitimate business purposes. You must not:

• Use the Services for any unlawful purpose or in breach of applicable law, including POPIA.
• Attempt to gain unauthorised access to any part of the Services or another user's data.
• Upload malicious code or interfere with the operation or security of the Services.
• Resell, sublicense, or make the Services available to third parties without our written consent.
• Store data in the Services that you do not have the legal right to hold or process.

4. Your data

Business and client data you store in the Services remains yours. You grant us a limited licence to host, process, and back up that data solely to provide the Services. We handle personal information in accordance with our privacy policy. You are responsible for ensuring you have the right to store and process the client data you upload, including any consents required under POPIA.

5. Our services

• We aim to keep the Services available and reliable, but we do not guarantee uninterrupted access. Planned maintenance will be communicated where practical.
• We may improve, modify, or discontinue features. If a change materially reduces the Services you pay for, we will notify you in advance.
• Consulting engagements are scoped and agreed separately, either in writing or by email confirmation.

6. Fees and payment

Fees for the Services and consulting engagements are agreed before work begins or access is granted. Unless otherwise agreed in writing: invoices are payable within 30 days, fees are quoted in South African Rand (ZAR), and we may suspend access for accounts with overdue balances after reasonable notice.

7. Intellectual property

We own the Services, including software, designs, templates, and documentation we have developed. You receive a non-exclusive, non-transferable right to use them while your account is active. Nothing in these Terms transfers our intellectual property to you, and nothing transfers ownership of your data to us.

8. Confidentiality

Each party agrees to keep the other's confidential information confidential and to use it only for the purposes of the business relationship. This obligation survives the end of the agreement.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, or loss of data arising from your use of the Services. Our total liability for any claim is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under South African law, including under the Consumer Protection Act where it applies.

10. Suspension and termination

• You may close your account at any time by contacting us.
• We may suspend or terminate access if you materially breach these Terms and do not remedy the breach within 14 days of written notice, or immediately for serious misuse or security risk.
• On termination, we will make your stored data available for export for 30 days, after which it will be deleted in line with our privacy policy.

11. Changes to these terms

We may update these Terms from time to time. The "last updated" date above shows the current version. For material changes, we will give account holders at least 30 days' notice by email or through the platform. Continued use of the Services after the effective date constitutes acceptance.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. The parties will first attempt to resolve any dispute through good-faith negotiation before approaching a court of competent jurisdiction in South Africa.